I often wonder why certain hair dressers are so badly behaved. Before hair dressers, whose profession I respect, come for me for being the bad customer (and so deserving of the bad experience, read the highlighted points below first.
- I invited a hairdresser to provide her services for me at home. She told me over the phone that she would be along at a certain time but she unapologetically waltzes in a whole hour after the time she promised.
- At some point, I noticed she had put too much pull on my baby hairs to weave the cornrows – y’all know how uncomfortable that can be and so I told her to correct that on the future cornrows she would weave.
- When I raise my hand with a mirror in it to make sure that she is weaving what exactly I wanted, she smacked my hand down and then made up some silly superstitious BS – She said that her weaving will get slower if I look at her weaving in the mirror. I concede to stop her from giving this an excuse for spending so much time on my hair
- Half way through weaving my hair, I excuse myself to go the bathroom where I see the cornrows are not taking the shape that they are supposed to. I tell her and instead of conceding that she did not know how to make the style I want (or trying to correct the mistake she made) she continued with the mistake I had corrected her about and so I end up with a hairstyle that is very ugly and is not in any way what I want.
- Whilst she was making my hair, I ran out of my a bottle of R&R luxury coconut oil and so I got another one. Can you believe that she went ahead to take away the spray bottle, even though I told her I wanted to use it?
- At the end, despite not satisfying my demands and stealing(or whatever you might like to call taking what does not belong to you) from me, she had the audacity to ask for a full payment – which I most definitely did not give her – I paid her 500 naira less (let me know if you would have done otherwise in the comment section or by email).
Here is one for all those hair dresser that are not that different from our aunty home safice above:
- Don’t try to wing it (a.k.a freestyle) – If you know you cannot meet your customer’s hair style demands, tell them before you begin to weave their hair. This is so that the customer can either change their mind or accept blame if they insist on making it and you don’t get it right.
- Freestyle-er – If you do decide to wing it against the customer’s knowledge and it is works out – good for you! If it does not work out, don’t expect full payment from the client after all, you did not meet their demands.
- Claim-ist – Just because my hair oil or hair cream finishes, or I have left over extensions or tracks, does not mean it automatically belongs to you. Haba, did you buy it with your own money? – as long as don’t have the customer’s permission, taking it is stealing. Don’t say because 365 blog says do not take it until you have permission to validates you to ask the customer – No it does not. Except the customer is about to throw it away, don’t ask – you are not entitled to it and asking can sometimes put the customer in an uncomfortable position.
- Over familiarity – In the words of Jay Ru – ‘ye ma form familiarity’……just stoppet!
- Keep appointments – This applies to both parties, not just the hairdressers. And if you know you can’t make it for the time you originally scheduled, the other party should be contacted.
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safice – service (as pronounced by some people of the yoruba tribe of Nigeria)